PART A — TERMS & CONDITIONS
These Terms govern the contracts concluded between you (“customer”, “you”) and L&L Holding GmbH, Am Friedrich 9, 52074 Aachen, Germany (“we”, “us”, the “Provider”) for the digital content, courses, subscriptions, community access and related services offered via our website and connected platforms (collectively the “Site”). By placing an order, you agree to these Terms.

1. Scope and Definitions
1.1 These Terms apply to all contracts for the provision of digital content and related services concluded with the Provider. The inclusion of the customer’s own terms is objected to unless otherwise agreed.
1.2 A “consumer” is any natural person concluding a transaction for purposes predominantly outside their trade, business or profession; a “business” acts in the exercise of its trade, business or profession.
1.3 The subject matter may be the one-off provision of digital content or the recurring provision of digital content (“subscription”), as stated in the product description.
1.4 “Content” and “Products” include workbooks, courses, video lessons, downloads, PDFs, webinars, live sessions, community access, the AI Twin, and other digital content delivered electronically, whether paid or free.

2. Conclusion of Contract
2.1 The content described in our online shop is not a binding offer but an invitation for you to submit a binding offer.
2.2 By clicking the button that completes the order process, you submit a legally binding offer for the items in your basket.
2.3 We may accept within five days by sending an order confirmation in text form (e.g. email), by providing the ordered content, or by requesting payment; the contract is concluded when the first of these occurs. If we do not accept within this period, the offer is deemed rejected.
2.4 Where a PayPal payment method is selected, we declare acceptance at the moment you click the button completing the order process.
2.5 The contract text is stored and sent to you in text form after the order. The order language is English.

3. Right of Withdrawal
3.1 Consumers are generally entitled to a right of withdrawal. Details are set out in Part B (Right of Withdrawal) below.
3.2 For digital content delivered immediately: by downloading or streaming the content immediately after purchase, you expressly consent to us beginning performance before the withdrawal period expires and acknowledge that, by giving this consent, your right of withdrawal is lost once performance begins.

4. Prices and Payment Terms
4.1 Prices stated are total prices and include statutory VAT.
4.2 For payments outside the EU, additional costs (e.g. transfer or exchange-rate fees) may arise, which are borne by the customer.
4.3 The available payment methods are stated in the online shop.
4.4 If advance payment by bank transfer is agreed, payment is due immediately after conclusion of the contract unless a later due date is agreed.
4.5 If a payment plan / instalment option is selected, you are responsible for ensuring scheduled payments are made on time. If payments are overdue, we may, after setting a reasonable deadline, suspend access until payment is made; statutory rights regarding default interest remain unaffected. You remain obliged to complete the agreed payment plan.

5. Provision of Content
Digital content is provided via direct access on our platforms, by download, or by email, as stated in the product description.

6. Grant of Rights of Use; Intellectual Property
6.1 Unless otherwise stated, we grant you the non-exclusive right to use the provided content solely for your own private (or, where applicable, internal business) purposes.
6.2 Passing content to third parties or making copies for third parties outside the scope of these Terms is not permitted without our consent.
6.3 For one-off provision of digital content, the grant of rights becomes effective only once you have paid in full.
6.4 The Site and all Content contain intellectual property owned by us, including trademarks, copyrights, the “Prof. Benstoem” name and logo, designs, text, graphics and digital products. You may not modify, publish, transmit, sell, create derivative works from, distribute, reproduce or otherwise exploit any Content without our prior written consent.
6.5 You may not grant master resell rights, private label rights or similar rights to third parties. You agree not to share access to purchased Products with others who have not purchased them; if you do, we may revoke your licence and terminate access, and you agree to pay for the licences you passed on. Unauthorised use may result in legal action.

7. Subscriptions: Term and Termination
7.1 Subscriptions run for an indefinite term and may be terminated at the end of each month, unless a different minimum term or notice period is stated in the product description.
7.2 The right to extraordinary termination for good cause remains unaffected.
7.3 Terminations may be made in writing, in text form (e.g. email), or via the cancellation function on our website.

8. Account Registration and Use
You may be required to register and provide accurate, up-to-date information. You must not impersonate others or use another person’s account information. You are responsible for keeping your credentials confidential and must notify us without undue delay if your account is compromised.

9. Rules of Conduct; Right to Refuse and to Remove Access
9.1 There is no entitlement to enter into or maintain a customer relationship with us. We may refuse to conclude a contract and may terminate access for good cause, in particular in the cases described below.
9.2 When participating in our community, live sessions, social-media channels or any interactive feature, you agree to the following rules of conduct:
• Communicate respectfully; no offensive, harmful, discriminatory, threatening, abusive, defamatory or harassing language or behaviour.
• No spam or unsolicited self-promotion; external promotion only in designated areas with our permission.
• Respect the privacy of other members; do not share their personal or confidential information without consent.
• No unlawful activity, no infringement of others’ rights, no harmful or malicious code.
• Only share content you have the right to use; respect intellectual property.
• Respect the decisions of moderators and administrators, who are authorised to enforce these rules.
9.3 Any violation of these rules — whether in our community/platform or on our social-media channels — is grounds for warning, content removal, suspension or immediate termination and exclusion (removal/ban) at our reasonable discretion. In cases of serious or repeated misconduct, no refund will be provided. Statutory rights of both parties remain unaffected.

10. Live Sessions: Scheduling, Substitution, Recordings
10.1 Scheduling and substitution. We may reschedule, modify the content of, or — where necessary — cancel live sessions, office hours, workshops and guest-trainer events at our reasonable discretion, and may have sessions delivered by a qualified substitute or by guest trainers/experts instead of Prof. Benstoem. Where a paid session is cancelled without replacement, your statutory rights remain unaffected.
10.2 Guest trainers. Guest-trainer content is provided for educational and informational purposes only; the views expressed are their own. We do not guarantee the accuracy, completeness or usefulness of guest-trainer content. Guest-trainer materials are for personal use only and may not be reproduced or distributed without prior written consent. Our statutory liability for our own intent and negligence remains unaffected (see Section 13).
10.3 Recordings. By participating in live sessions, you acknowledge that sessions may be recorded and later made available as replays or pre-recorded lessons for educational purposes. If you contribute during a live session, you consent to the recording of your voice, image and likeness as part of the overall recording. We will make reasonable efforts to exclude personally identifiable or sensitive information from recordings used as pre-recorded lessons; however, it is your responsibility to avoid sharing confidential information during live sessions. You may withdraw your consent for the future by notifying us in writing; this does not affect recordings already in use.

11. Live Programs, Cohorts and Group Masterclasses
11.1 For programs delivered with scheduled real-time sessions (“Live Programs”), to the extent offered: replay access applies only for the period stated in the product description and is not lifetime access unless expressly stated; enrolment is personal and non-transferable; purchasing late, missing sessions or not attending live does not entitle you to a reduced price, credit or extended access; optional add-ons are separate products unless explicitly included at checkout.
11.2 Group setting. Group masterclasses involve working with you alongside other participants and are distinct from one-on-one consulting. Group coaching is not therapy; we do not provide medical or psychological diagnosis or treatment. We cannot guarantee that information shared in a group will be kept confidential by other participants, although each participant agrees to do so.

12. No Guarantee of Results
We provide educational content for academic support. We cannot and do not guarantee any particular outcome (for example, a particular grade, a completed thesis or paper, or a pass). Outcomes depend on subjective factors outside our control, including your own participation. Testimonials describe individual experiences and do not represent guaranteed results. Our obligation is to provide the Product/Service described in the product description in accordance with these Terms.

13. Liability
13.1 We are liable without limitation for damages arising from injury to life, body or health caused by a breach of duty by us, our legal representatives or vicarious agents, for damages caused intentionally or by gross negligence, and under the German Product Liability Act.
13.2 For a slightly negligent breach of an essential contractual obligation (one whose fulfilment is necessary for proper performance and on which the customer regularly relies), our liability is limited to the foreseeable damage typical for this type of contract.
13.3 Any further liability is excluded. The statutory rights of consumers regarding defects remain unaffected.

14. Disclaimer — Educational Purpose; Not Professional Advice
The Site, Content, Products and Services are provided for general educational and informational purposes only. They do not constitute legal, financial, tax, therapeutic, mental-health or medical advice, and we are not acting as a licensed professional service provider in those fields. You should consult an appropriately qualified professional for individual questions. Any reliance on the Content is at your own risk. This does not limit our statutory liability under Section 13.

15. Reviews and Feedback
You are welcome to leave honest reviews about your experience, provided they are truthful and lawful. Communications you send us that are not marked confidential may be used by us in the course of our business (e.g. published testimonials) unless we agree otherwise.

16. Third-Party Links
Our Site may link to third-party websites for your convenience. We do not control and are not responsible for third-party content, products or services; statutory liability remains unaffected.

17. Changes to These Terms
We may amend these Terms where there is a valid reason (e.g. changes in the law, in case law, or in our services), provided the amendment is reasonable for the customer taking into account our interests. We will notify customers of material changes by email or by a prominent notice on the website. For ongoing contracts (e.g. subscriptions), changes are subject to your right to object within a reasonable period; if you object, we may terminate the contract for the next possible date.

18. Applicable Law and Jurisdiction
18.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this applies only to the extent that mandatory protective provisions of the consumer’s habitual residence are not withdrawn.
18.2 If the customer is a merchant, a legal entity under public law or a special fund under public law with its seat in Germany, or has no general place of jurisdiction in Germany, the exclusive place of jurisdiction is the Provider’s place of business.

19. Alternative Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, but are prepared to do so on a voluntary basis.

20. Severability and Contact
Should any provision be or become invalid, the remaining provisions remain unaffected; the statutory provisions apply in place of any invalid provision. For support or enquiries: hello@profbenstoem.com — or via the support form at https://profbenstoem.com/contact. Operator details are set out in the Imprint.

PART B — RIGHT OF WITHDRAWAL
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us (L&L Holding GmbH, Am Friedrich 9, 52074 Aachen, Germany, Email: admin@profbenstoem.com) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw. You may use the model withdrawal form in Part C, although it is not mandatory. To meet the deadline, it is sufficient to send your communication before the withdrawal period expires.

Consequences of withdrawal
If you withdraw, we shall reimburse all payments received from you, including delivery costs (except for supplementary costs resulting from your choice of a delivery type other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive notification of your withdrawal. We will use the same means of payment you used for the original transaction unless expressly agreed otherwise; you will not be charged any fees for this reimbursement.
Early expiry of the right of withdrawal
The right of withdrawal expires early if we have begun performance after you expressly agreed that we should begin before the withdrawal period expires, you confirmed your knowledge that you lose your right of withdrawal upon commencement of performance, and we provided you with confirmation of the contract on a durable medium reproducing the content of the contract including these conditions.

PART C — MODEL WITHDRAWAL FORM
If you wish to withdraw from the contract, please complete this form and send it back.

Terms & Conditions and Right of Withdrawal

profbenstoem.com · L&L Holding GmbH